As Supervisor, you will support the management team by driving sales and conversion. The Supervisor ensures key zone coverage to maximize sales and ensure an ICONic service experience. Your upbeat attitude and outgoing personality will enable you to not only model selling behavior to the team but also motivate the team to execute our high service expectations. You will drive top line sales through consistent execution of Charlotte Russe marketing, promotion and visual best practices. The Supervisor works closely with the store management team to understand daily/weekly/monthly store priorities and assists in assigning projects and tasks to Sales Associates as well as ensuring compliance with Charlotte Russe policies and procedures.
Areas of Responsibility
Supports a great customer experience by modeling the Charlotte Russe ICON experience
Maintains a respectful, professional store environment
Ensures coverage of key areas of the store including shoes, fitting room and cash wrap ensuring that we never make her wait
Ensures that Sales Associates take meals & breaks in compliance with Charlotte Russe Policy, and follows all Loss Prevention policies and procedures
Acts as a mentor to coach employees and offers feedback
Communicates store priorities as determined by store management and delegates tasks to Sales Associates accordingly
Opens and closes the store per company guidelines
Audits and approves register transactions in accordance with established policies and procedures
Demonstrates knowledge of merchandise, current marketing campaigns, and in-store promotions and consistently executes marketing, promotional and visual best practices
Maintains neat and organized stock, including straightening, hanging, sizing, and merchandising
Participates in cleaning of the store, including vacuuming, dusting, and spot cleaning of windows, racks and mirrors, etc.
Is knowledgeable and follows all store safety and emergency procedures
Education / Experience Requirements
Required Skills and Abilities:
Ability to provide exceptional customer service
Ability to coach and motivate others
Ability to manage multiple tasks and competing priorities
Demonstrated sense of urgency
Ability to complete tasks in a timely manner with a high degree of accuracy and attention to detail
Ability to communicate expectations and standards to staff clearly and effectively
Ability to provide constructive feedback in a respectful manner to Sales Associates
Ability to conduct self in a professional and respectful manner with customers and employees
Education and Experience:
High school diploma or equivalent preferred
1 year retail supervisory experience preferred
While performing the duties of this job, the Supervisor is regularly required to stand; walk; use hands for firm and strong grasping; reach with hands and arms; talk and hear. The Supervisor is occasionally required to sit; climb or balance; and bend, stoop, kneel, crouch, or crawl. Supervisor must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds.These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the Supervisor position. Reasonable accommodations will be made as required by law to enable individuals with disabilities to perform the essential functions.
The Supervisor must maintain availability that meets the needs of the business, is available to work peak days and shifts, and allows for flexibility in scheduling.
How to Apply
Job descriptions are used for informational purposes only, are not to be considered all inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.
For Foxwood Outlet Center in Mashantucket, CT and Phoenix Premium Outlet in Chandler AZ, Native Americans receive preference in hiring in accordance with Tribal Law.